Spam:
Apollo Hosting is committed to a zero-tolerance, anti-Spamming policy.
Under this policy, we prohibit Spam, or any violation of Federal
or State laws related to Spam, from being sent either: Over the
Apollo Hosting network, by customers or any other users of the Apollo
Hosting network (including customers' customers); AND/OR over ANY
network— if the message sent advertises or mentions a site
hosted on the Apollo Hosting server. We also prohibit the
selling products that can be used for spamming.
We react quickly and seriously to violations, and we further reserve
the right to terminate the services, without prior notice, of any
customer disregarding this policy.
If you have any complaints or comments regarding Spam on our network,
please direct them via email to abuse@apollohosting.com.
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Account
Ownership:
Apollo Hosting is only responsible to the present owner
of the Web hosting space. We verify ownership by credit card number
(if paid for by credit card), name, address, email address, username,
& password. If you give this information to any other party
or give access to your email address on your account to another
party, you risk having your Web site and any other information
on your account changed and/or deleted. We are not responsible
for any information on your account should you reveal this information
to another party who causes damage to your account and/or Web
site.
If you are a Web designer and you are not the person paying
for the hosting account we advise you to receive payment for your
work before you publish it to our servers. Once the Web site is
published to our servers the account owner has retained ownership
of that content.
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Content
Policy:
All services provided by Apollo Hosting may be used for lawful
purposes only. Transmission, storage, or presentation of any information,
data or material in violation of any United States Federal, State
or City law is prohibited. This includes, but is not limited to:
copyrighted material, trademark, intellectual property, material
we judge to be threatening or obscene, or material protected by
trade secret and other statute without proper authorization. The
subscriber agrees to indemnify and hold harmless Apollo Hosting
from any claims resulting from the use of the service which damages
the subscriber or any other party.
Pornography and sex-related links or merchandising is prohibited
on all Apollo Hosting servers. This includes sites that may infer
sexual content, or links to adult content elsewhere. Apollo Hosting
will be the sole arbiter in determining violations of this provision.
Also prohibited are sites that promote any illegal activity
or present content that may be damaging to Apollo Hosting servers
or any other server on the internet. Links to such materials are
also prohibited. Examples of unacceptable content or links:
- Pirated software
- Hacker programs or archives
- Warez sites
- Pornography or Adult Material
Apollo Hosting will be the sole arbiter as to what constitutes a
violation of this provision. Apollo Hosting does not host competitor
sites or web pages promoting sites of its competitors.
Any deliberate attempt to cause damage to Apollo Hosting or any
other Internet servers will result in immediate account deactivation
without prior notice. No refund is given in this case.
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Email
Policy:
Apollo Hosting may not be the source, intermediary, or destination
address involved in the transmission of any unsolicited email,
email bombs, hate email, or any mass email. Your email account
may not be referenced as originator, intermediary, or reply-to
address of such email. We consider mass email as any email messages
sent to more than 10,000 email addresses in one day or more than
10 news groups.
Email accounts should be kept below 10 MB in total. If your email
account becomes greater than 10 MB, Apollo Hosting reserves the
right to move the email to another server and delete it after
30 days. The owner of the email account will be contacted
before we move the mail. If your mail has been moved please
contact Apollo Hosting Tech Support via Online chat or email
to correct the situation before the emails are deleted.
This is normal for most accounts since email is typically accessed
on a regular basis using an email client such as Outlook, Outlook
Express or Eudora.
Apollo Hosting accepts no responsibility for viruses that may
be transmitted to you via email, ftp, http or any other means
of electronic transfer. Apollo Hosting does provide some virus
scanning on its servers. We are monitoring for viruses that could
affect our Linux servers, and not viruses that could affect other
operating systems like Windows. Therefore, we cannot prevent the
transmission of viruses to your computer system via the Internet.
It is the responsibility of the client to ensure they have Virus
Software and that it is updated regularly.
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Chat Policy:
Apollo Hosting does not allow chat rooms. You can however
link your site to a chat provider. Some examples of chat providers
are: www.livepersononline.com,
www.liveperson.com,
and www.boldchat.com.
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CGI
Scripts Policy:
Each account comes with its own CGI-bin. You are free to use any
CGI scripts you wish, however we reserve the right to disable
any CGI script that effect normal server operation or service
to other Apollo Hosting customers. For the protection of all our
customers, we also reserve the right to discontinue service to
those customers who continue to run scripts that effect normal
server operation. No chat rooms or similar scripts allowed.
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Sub
hosting Policy:
Apollo Hosting allows the hosting of multiple websites on our
shared services per the following guidelines. The number of sites
is restricted based on the type of shared hosting plan purchased.
Check our Compare Plans
page to see how many sites are allotted to a particular plan.
Additional sites share the transfer, disk space, email, and mySQL
allotments granted the initial plan. Only 1 control panel is provided.
Subdomains (of the form "subdomain.domain.com") are
considered additional sites and deduct from the available site
total in the same manner as completely separate domains.
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Traffic
Policy:
Apollo Hosting imposes very generous traffic limits that most
sites never reach, unless they offer shareware, sound, video,
image and multimedia archives, are mirror sites or any site whose
primary purpose is file distribution.
Apollo Hosting customers are discouraged from storing any files
that cause excessive traffic on Apollo Hosting servers.
Such material is limited to no more than 5 GB of multimedia files (jpeg, mp3), no more than 5 GB of archive files (rar, zip, tar), and no more than 5 GB of "compiled" files (exe, pdf, psd).
Please
contact Apollo Hosting Technical Support team for more information.
Again, 99% of the sites do not fall into this category and never
reach our traffic limits.
We reserve the right to charge additional fees for sites that
exceed our generous traffic limits. Sites that exceed their traffic
limits will be suspended without prior notification if they do
not purchase add-on traffic packages.
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Backups:
Full backups are made weekly, and backups of new/changed
data made nightly. Backups are kept no longer than prior 4 weeks.
No guarantees are made of any kind, either expressed or implied,
as to the integrity of these backups. Backups are made for server
restoration purposes only. It is the clients' responsibility
to maintain local copies of their web content and any information
on their account including but not limited to clients website,
email, databases, mailing lists, and archives.
The "Archive Manager" is included in each hosting plan
and client can use this tool to back up their files. If
loss of data occurs due to an error of Apollo Hosting, we will
attempt to recover the data at no charge to the client. If
data loss occurs due to negligence of client in securing their
account or by an action of the client, Apollo Hosting will
attempt to recover the data from the most recent archive for
a $99.95 fee.
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Indemnification
Policy:
We reserve the right to refuse service to anyone for any reason
not prohibited by law. Also we reserve the right to terminate
service to any customer for any reason not prohibited by law.
You agree to use all Apollo Hosting services and facilities at
your own risk. Apollo Hosting specifically disclaims all warranties
of merchantability and fitness for a particular purpose. In no
event shall Apollo Hosting be liable for any loss, or loss of
data, or other commercial damage, including but not limited to
special, incidental, consequential or other damages. Customer
agrees that it shall defend, indemnify, save and hold Apollo Hosting
harmless from any and all demands, liabilities, losses, costs
and claims, including reasonable attorney’s fees asserted
against Apollo Hosting, its agents, its customers, officers and
employees, that may arise or result from any service provided
or performed or agreed to be performed or any product sold by
customer, it’s agents, employees or assigns. Customer agrees
to defend, indemnify and hold harmless Apollo Hosting against
liabilities arising out of;
- any injury to person or property caused by any products sold
or otherwise distributed in connection with Apollo Hosting’s
server;
- any material supplied by customer infringing or allegedly
infringing on the proprietary rights of a third party;
- copyright infringement and
- any defective products sold to customer from Apollo Hosting’s
server.
Apollo Hosting shall be the sole judge of what violates this Policy.
Apollo Hosting is only responsible to the present owner of the
Web hosting space. We verify ownership by credit card number (if
paid for by credit card), name, address, username, & password.
If you give this information to any other party you risk having
your Web site and any other information on your account changed
and/or deleted. We are not responsible for any information on
your account should you reveal this information.
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Telephone
Support:
Client agrees to use the Help Desk located at helpdesk.apollohosting.com
for technical support issues. Apollo Hosting does, however,
offer telephone support to clients. Client agrees not to
abuse this resource. Apollo Hosting shall have sole authority
to determine violations of this policy.
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Payment
Policies and Fees:
By signing up for hosting with Apollo Hosting, you are agreeing
that your hosting account will be automatically renewed, and your
credit card will be charged (if you are paying by credit card).
Payment is due each anniversary (one month, three months, six
months, one year, or two years) following the date the account
was established. Your credit card will be automatically charged
on your anniversary (if you are paying by credit card) unless
a cancellation request is directed to our billing department via
phone (Contact Information).
All payment-due notices will be sent by electronic mail with a 5
day grace period for payment. No
bills or invoices will be sent by postal mail or fax. Additional
features can be added at any time. Monthly feature prices are not
prorated. Apollo Hosting reserves the right to change prices or plans
at any time.
NOTE: Apollo Hosting charges a $25.00 fee for returned checks
as well as charge backs. For international customers:
check or money order funds must be drawn in US dollars.
Accounts that are five (5) days past due will be automatically
suspended. All past due and unpaid balances are subject to collection,
and will be referred for collection when thirty (30) days past
due. In the event of collection, you will be liable for costs
of collection including attorney's fees, court costs, and collection
agency fees.
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Downgrade
Policy:
A $19.95 service fee will be assessed in the event of
a plan downgrade.
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Cancellation Policy:
You may cancel at anytime. To cancel your account, please contact our billing department by phone at 877-525-4678, option 4.
Refunds will be offered in the following manner:
Customers on Quarterly or Greater Billing Cycle: May receive a refund for unused balance with no discount on fees for services rendered. For example, if a customer is on a 12-month billing cycle and a requests cancellation seven (7) months into the contract, the refund will be calculated based on the total amount paid for the billing cycle less a recalculated monthly rate for the seven months used.
Customers on a Monthly Billing Cycle: Customers with monthly billing will not be offered a refund for unused time.
Setup fees, restoration fees, late fees, domain registration fees, and most software license fees are non-refundable.
Accounts cancelled/terminated by Apollo Hosting for violating our Acceptable Use Policy do not qualify for refunds.
A $99.95 fee will be assessed if Apollo Hosting restores your data files to your reactivated account.
Cancellation requests must be received by Apollo Hosting a minimum of thirty (30) days prior to the end of your Billing Cycle for dedicated server plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Apollo Hosting. Apollo Hosting will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Apollo Hosting as soon as possible.
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Resellers:
- You must follow our steps to becoming a reseller which includes
filling out our Reseller Credit Card Authorization form before
you may resell for Apollo Hosting. For more information go to
our Resellers
Page.
- You provide billing to your customers. We do not bill
your customers. We bill you for the domain name and space, then
you turn around and bill them for your cost from us and
your services in addition to that.
- We can only allow you to be a reseller if you are paying by
credit card.
- Actual or attempted violations of policy by a customer's end
user shall be considered violations of the policy by the customer
regardless of intention and will be acted upon accordingly.
- Your customers are given a limited amount of transfer and
if we feel that one of your customers are using up more transfer
than allocated or are taking up too much of the CPU usage then
we will need to pass some of the extra cost on to you and you
will need to pass it on to your customer. You will need
to put that in your terms and conditions for the hosting. You
can monitor your customers bandwidth in their control panel.
- You agree that neither you nor your customers can hold us
responsible for services that you offer.
- Your customers have to abide by the same terms and conditions
as you do, or we have the right to cancel any of your reseller
accounts.
- If you abuse our services, we reserve the right to cancel
your account, which will also cancel your customers accounts.
- We reserve the right to remove the link to a reseller's Web
site on our Web Design page if it has been determined that the
reseller is affiliated in any way with a competitor of Apollo
Hosting, if it has been determined that the reseller is not
representing Apollo Hosting professionally or appropriately,
or if it has been determined that the reseller has violated
our Acceptable Use Policy.
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Uptime Guarantee/Service
Level Agreement:
View our Uptime Guarantee/Service Level Agreement
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30 Day Money
Back Guarantee:
All Shared & VPS Hosting plans include a 30 day money back
guarantee. If you are dissatisfied with your service for any
reason, you will receive a full refund (minus setup fees and
overage charges) if you cancel your account within 30 days of
the activation of your account.
Our refund policy does not apply to any additional
items or services; this includes but is not limited to Data Storage,
Data Transfer, MySQL Databases, FTP Logins, and Sub Domains.
Also not included are Domain Registrations as well as Reseller
programs. This money back guarantee is not available after 30
days. Any request for cancellation must be received via phone
contact with our Billing Department and
you will receive a confirmation upon the cancellation of your
account. Cancellations over informal email
are not accepted.
The 30 day money back guarantee does not apply
to reseller accounts, dedicated
servers, or any
fees associated with these accounts.
Accounts cancelled/terminated by Apollo Hosting for violating
our Acceptable Use Policy do not qualify for the 30-day money
back guarantee. For example, if your account is cancelled
due to spamming, you will not be given any refund.
Please allow 4-6 weeks for refunds of check or money order payments.
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We may modify any of the terms and
conditions contained in this Acceptable Use Policy, at any time
and in our sole discretion, by posting a change notice or a new
agreement on our site.
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